Frequently Asked Questions

Frequently Asked Questions
Q: I know check in time is 16:00-23:00,but can I check in before or after that?
-Please arrive before 23:00 as there are some guests sleeping. If you are arriving after 23:00, please inform us in advance.  We recommend you to do early check in from 7:30-16:00 if you have plans at night. In that case, you can  just pay and leave your luggage.On that day,if you will be late,please contact us before 23:00.We cannot accept check in after 0 am.

Q: Can I check out in the early morning?
-Check out time is before 11am.  You can check out early morning as you just have to put linens to box on the 1st floor.

Q: Can I stay at the lounge before check in and after check out?
-Of course, please make yourself at home.  

Q: What's your cancellation policy?
-3 days before : free?
2 days before : It depends on plan or website which you made reservation, so please check with booked website or inquire us for the details.

Q: Are there private rooms?
-We only have dormitory rooms, but all beds have curtains.There is semi-private room but the walls doesn?t reach to the ceiling so you share the space with others.

Q: Do you have non-smoking room?
-Yes, the whole building is non-smoking so don?t worry.  You can smoke only on the roof between 7:30 to 23:30.In other time,we will introduce you to smoke in front of the main entrance of our sister hostel ?IRORI Nihonbashi Hostel and Kitchen?,which is 4 minute walk from Train Hostel HOKUTOSEI.

Q: Do you have space near the bed?
-There is a space for two suitcases (height 25-30 cm) .There is no space for twin deluxe bunk bed.If you cannot put your luggage under the bed,please keep your luggage bedside considering another guests.

Q: Do you have locker?
-You have one locker for each guest in the guest room.
Please manage valuables in the locker.
we cannot assume the responsibility even when it disappear.Please notice it.

Q: Do you accept children?
-Children from 5 years old to junior high school students can stay only when accompanied by an adult.
High school students (15-18 years old) can stay alone.

Q: Do you provide shampoo,body soap and hair dryer?
-Yes, we offer shampoo, conditioner, body soap and hair dryer for free.

Q: Is there a curfew? 
-No, you can exit and enter our hostel even late at night!The  entrance is closed from 0:00 to 7:30. You can still enter the building with PIN code .We ask you to keep the noise low when you return in consideration for other guests and neighbors.

Q: What credit cards do you accept? 
-We accept Visa, Master card,American express,JCB and more.

Q: about keep luggage before check- in day and after check- out day
-If you arrive before your check-in time, we will store your luggage free of charge from 7:30 am, so you can get a head start on your day.On check out day,we can store them until 0:00. If you wish to store your luggage before your check-in date or after your check-out date, we ask ¥500 per day.We can keep your luggage for free if you come to stay after 1 night or more.Our luggage space is not so big ,so if you bring too big or too many things,please let us know in advance.In some cases and situations,we have to charge you extra or decline.In addition to that,we can receive document,letter and parcel for free even before check in,however it is difficult to manage it so please arrange it to arrive near check in date as much as possible.

Q: Can I use your address to send ticket or shopping stuffs from internet?
-Yes,you can.Please send us information of arrival date and what you send before we receive it.

Q: Is breakfast included?
-Breakfasts are not included with your stay, but our sister hostel which is 4 minutes walk from us are serving Japanese traditional breakfast for ¥500. Breakfast includes dried fish grilled over charcoal fire on IRORI, rice, miso soup and a side dish.  Please make a reservation by 23:30 at our front the night before.  
Price: ¥500
Time: 8:00 - 10:00 
We also provide free coffee, tea and green tea, as well as shared kitchen space.
There is a supermarket nearby, as well as multiple convenience stores. 

Q: Can we cook? 
-We have shared kitchen space on the 2nd floor. You are welcome to use the dish, glasses, kitchen utensils, seasoning, etc. Please clean up after yourself. The kitchen opens 24 hours. Please keep the noise low when you use in the midnight and early morning since there is guest room on the same floor.